Helping People Live in Warmer, Safer and Healthier Homes
Future Stability provides one coordinated route to support for residents affected by cold homes, damp, mould, fuel poverty, high energy costs or heating problems.
We assess each referral, explore available support and coordinate trusted organisations so residents do not have to navigate multiple services alone.
Need Urgent Help?
Future Stability is not an emergency service. If there is immediate danger, call 999. For gas leaks or electrical danger, contact your utility emergency line. If a child or adult is at immediate risk, contact your local authority safeguarding team. Submit a Warm Homes referral for non-emergency coordination and follow-up.
Support for Everyone Affected by a Cold Home
Whether you need help yourself, are concerned about someone else, or are a professional working with vulnerable households — we are here to help.
Residents
People struggling to keep their home warm, manage energy costs or resolve damp, mould or heating problems.
Families and Representatives
Relatives, carers, advocates or authorised representatives seeking help for someone else.
Healthcare Professionals
GPs, social prescribers, health visitors, community nurses, mental-health teams and hospital-discharge staff.
Housing and Council Professionals
Housing officers, Adult Social Care, Environmental Health, local authorities and housing associations.
Community Organisations
Charities, voluntary organisations, faith groups, food banks and community-support services.
Landlords and Housing Providers
Organisations seeking coordinated support for tenants living in unsafe, cold or energy-inefficient homes.
You Can Ask for Help With
You do not need to know which service or funding scheme is appropriate before contacting Future Stability. We will review the circumstances and help identify the most suitable next steps.
A Coordinated Journey, Not a Signpost
Future Stability provides active coordination rather than simply giving residents a list of organisations to contact. Where consent is in place, we will follow referrals through and record the outcome.
Request Support or Make a Referral
Future Stability Reviews the Referral
Consent and Triage
Assessment of Housing, Health and Financial Needs
Support Options Identified
Referrals Sent to Appropriate Partners
Interventions Coordinated
Progress and Outcomes Tracked
Follow-Up and Case Closure
What Support May Be Available
Every situation is different. We explore the options that may be available for each household.
Disclaimer: Support and funding are subject to eligibility, availability and approval by the relevant organisation. Future Stability will investigate appropriate options but cannot guarantee that financial assistance or a particular intervention will be available.
A Warm Home Is a Healthier Home
Cold, damp and mould can make existing health conditions worse and create new ones. Living in a cold home is not just uncomfortable — it can affect physical and mental wellbeing.
Cold, damp and mould can worsen:
- Respiratory conditions (such as asthma or COPD)
- Cardiovascular conditions
- Arthritis and mobility problems
- Mental health
- Childhood health and development
- Older people's health and wellbeing
- Recovery after hospital discharge
This information is not clinical advice. If you have health concerns, please speak to a healthcare professional.
Make a Health or Housing Referral
Who May Be at Greater Risk?
Some people are more vulnerable to the effects of living in a cold or damp home. We give extra attention to ensuring these households receive appropriate support.
Being in one of these groups does not mean automatic eligibility for support, but we will prioritise your referral for review.
Tell Your Story Once
Future Stability records the information needed to coordinate support so residents do not have to repeat the same circumstances to multiple organisations.
Where consent is provided, we can share relevant information securely with approved partners, track onward referrals and keep the resident or referrer updated.
Track Your Support Online
After your referral is submitted, you or an authorised representative can access the Future Stability Portal to view your Warm Homes journey in one place.
Your Portal Preview
Referral received — coordinator assigned
Home assessment scheduled — awaiting confirmation
Warm Home Discount · Boiler repair referral · Benefits check
You Don't Need the Internet to Get Help
We understand that not everyone can or wants to use online services. There are several ways to access Warm Homes support.
Telephone Referral
Call us and our team will complete the referral with you over the phone.
Through a Professional
A GP, housing officer, social worker or support worker can refer you on your behalf.
Assisted Form Completion
A family member, representative or our team can help you complete the online form.
Accessible Communication
We can provide information in large print, easy-read or other accessible formats on request.
Interpreter or Language Support
If English is not your first language, we can arrange interpreter support.
Write to Us
You can write to us at 86–90 Paul Street, London EC2A 4NE and we will contact you.
Safe, Secure and Person-Centred
Information is only shared where there is a lawful basis and appropriate consent, except where safeguarding or legal duties require otherwise.
Only authorised users can access case information.
Delivery partners see only the information needed for their allocated intervention.
The portal maintains a full audit trail of all actions and referrals.
Your Questions Answered
Does the Property Also Need Decluttering, Cleaning or Repairs?
If the home also requires decluttering, specialist cleaning, waste removal, pest control or property restoration, our Home Recovery service can help — and both services can be linked to the same household.
Don't Struggle Alone
Whether you need help yourself or want to refer someone else, Future Stability is here to coordinate the right support.