Privacy Policy
Version 1.0 — Effective May 2026, Review May 2027
Future Stability Housing & Lettings Ltd ("Future Stability", "we", "our" or "us") is committed to protecting your privacy and ensuring that your personal information is handled lawfully, fairly and transparently.
This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or engage with our services.
We comply with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable privacy legislation.
2. Who We Are
Future Stability Housing & Lettings Ltd
Registered Office: 86–90 Paul Street, London, EC2A 4NE
Company Number: 17243269
Telephone: 0203 4899 727
Email: hello@futurestability.co.uk
Website: www.futurestability.co.uk
3. Information We Collect
Depending on the services you use, we may collect:
Personal Information
- Name - Address - Email address - Telephone number - Date of birth - Identification documents - National Insurance Number (where required) - Bank details (where required) - Property ownership details
Property Information
- Property addresses - EPC details - Gas Safety Certificates - EICRs - HMO Licences - Floor plans - Compliance documentation
Business Information
- Company details - Insurance certificates - Accreditation certificates - VAT information
Website Information
- IP address - Browser type - Device information - Cookies - Website usage statistics
4. Why We Process Your Information
We process personal information to:
- Deliver our services.
- Register properties with accommodation providers.
- Manage landlord onboarding.
- Arrange accommodation bookings.
- Carry out property compliance checks.
- Respond to enquiries.
- Meet legal obligations.
- Improve our services.
- Prevent fraud.
5. Lawful Basis
We process personal information under one or more of the following lawful bases:
- Contract
- Legal obligation
- Legitimate interests
- Consent
- Vital interests (where appropriate)
6. Sharing Information
We may share information with:
- Local Authorities
- Accommodation Providers
- Housing Associations
- Contractors
- Professional Advisers
- Insurers
- IT Providers
- Regulatory Bodies
We never sell personal information.
7. International Transfers
We do not routinely transfer personal information outside the United Kingdom.
If this becomes necessary, appropriate safeguards will be implemented in accordance with UK GDPR.
8. Data Security
We protect personal information through:
- Secure cloud storage
- Password protection
- Encryption
- Access controls
- Multi-factor authentication where available
- Regular software updates
- Secure document management
9. Data Retention
We only keep personal information for as long as necessary.
Retention periods depend upon:
- Legal requirements
- Contractual obligations
- Regulatory guidance
- Business requirements
Information is securely destroyed when no longer required.
10. Your Rights
You have the right to:
- Access your information
- Correct inaccurate information
- Request deletion
- Restrict processing
- Object to processing
- Data portability
- Withdraw consent where applicable
- Complain to the Information Commissioner's Office (ICO)
11. Contact
If you have any questions regarding this Privacy Policy or wish to exercise your rights, please contact:
Email: hello@futurestability.co.uk
Telephone: 0203 4899 727
12. Changes
This policy may be updated periodically. The latest version will always be available on our website.